Nature Valley Classic | On the day

Wheelchair Spaces

There are a number of wheelchair spaces available on Centre Court which provide space for one wheelchair user accompanied by a carer. Please note that the carer/companion ticket is complimentary. These spaces can be booked through The Ticket Factory disabled bookings line on 0800 640 5001 (Open Monday – Friday, 9am-7pm and Saturday – Sunday, 9am – 5pm). Free from UK landlines and mobiles.

Please see Travel & Parking for information on disabled car parking.

Accessible Toilets

There are accessible toilets in the grounds. These are located at the back of Centre court by Court 1l.

Assistance Dogs

No dogs are allowed in the venue, except for registered guide dogs. Registered guide dogs are only allowed in the disabled areas on Centre Court. Individuals wishing to access Centre Court with their registered guide dog must buy a ticket for the disabled area.

Spectators are prohibited from bringing in the following:

• Any item which may be interpreted as a potential weapon, including sharp or pointed objects (e.g. knives, large corkscrews), pyrotechnics and 'personal protection' sprays.
• Bags larger than 16’’ x 12’’ x 12’’ (40cm x 30cm x 30cm).
• Large flags (max. 2’x2’/60cm x 60cm) banners, rattles, klaxons, oversized hats or any items causing an obstruction or nuisance.
• All promotional, commercial, political or religious items of whatever nature, including but not limited to banners, signs, symbols, marketing materials and leaflets (unless expressly authorised by the LTA).
• Spectators are advised that the use of laptops, professional video equipment is not permitted on site. Photographic equipment with lenses of more than 300mm, when extended, is not permitted on site.

Please refer to the full ticket terms and conditions for complete conditions of entry.

To ensure players and fans have the best possible experience at the Nature Valley Classic, we have set the following guidelines for when you are in and around the courts:

• Please keep noise to a minimum during play.
• Please don’t leave your seat unless Players are at the bench.
• Mobile phones must be switched off in the vicinity of the courts.
• Please be respectful of those around you by ensuring that you do not obstruct their view or cause any unnecessary inconvenience.
• Flash photography is strictly forbidden in the stands.
• Photographic equipment with lenses of more than 300mm, when extended, is not permitted on site.

First Aid will be provided during the tournament and are located behind the West stand of Centre Court. There is also an on-site crowd doctor in attendance.

Unfortunately there is no left luggage facility on site. Spectators may not bring a bag larger than 16” x 12” x 12” (40cm x 30cm x 30cm) into the grounds. For spectator safety all bags are subject to inspection by our security team and are brought to the Tournament at the owner’s risk.

Please refer to the conditions of entry for guidance on what is prohibited on site.

General lost property will be taken to The Edgbaston Priory Club reception. For any items lost in the stand please speak to one of the Volunteer Stewards.

Programmes will be available to purchase on-site.

You are also able to purchase a Programme (which includes a free Daily Order of Play) in advance via the Programme Master website. Read the Terms and Conditions for further information. 

For all other merchandise for the event please check back closer to the Tournament for more information.

Our security plans are regularly reviewed, and a number of additions and improvements have been made for the Nature Valley Classic. Extra security personnel, resources and measures have been employed. 

In light of recent events, we will again be reviewing our security measures in conjunction with the relevant authorities to ensure that they remain at an appropriate level. 

During the tournament, we would ask everyone arriving to Edgbaston Priory Club to allow enough time for security checks, and to check our official social media channels and website for any further updates and information. 

Download the 2019 Site Map

Smoking, which includes e-cigarettes, is strictly prohibited within the stands of any court and in all areas covered by legislation. Those wishing to smoke within the venue must do so only in the designated smoking area provided within the Grounds.  

There are numerous toilet facilities including accessible toilets throughout the Grounds.

The Nature Valley Classic is committed to sustainability and we have a number of initiatives to minimise the effect we have on the environment, one of these being through using a Carbon Neutral waste management company. B&M Waste Services harness energy from waste and enhance the commitment to achieving ‘zero waste to landfill’. After removing all recyclables such as cardboard, wood and metals, any non-recyclable residual waste is compacted into bales and transported to a Combined Heat and Power Facility. Here, energy is harvested from the residual waste to produce electricity and steam, which produces thermal heating via the district heating system. Find out more.